Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Can you please confirm if you are on the latest version of the Rank Math(v1.0.69.1)? ​Please update, if you’re on a previous version.
And then, clear the website cache and go ahead with editing.
If you need further assistance, please don’t hesitate to contact us.
Thank you
hi. yes it is the last version and the cache was cleared but the problem is exist
Hello,
I logged into your website’s admin area and I was able to replicate the issue. It seems like a plugin/theme might be conflicting.
I tried to check for the conflict using the Health Check troubleshooting plugin, but your website is throwing a critical error upon enabling the troubleshooting mode.
You can have a look at the screenshot in the sensitive data section of this ticket.
In this case, I suggest you create a staging website and replicate the issue there and share its logins so that we can perform the troubleshooting there and your live website doesn’t get affected by the troubleshooting.
You may follow this article to create the staging website: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
Looking forward to helping you.
Thank you.
hi Prabhat
i did try all of that way but the staging is not goes well
so i cant have staging version
all of this issue ocure after rankmath update. now i dont know is it for conflict with visual composer or not?
is there any way to solve this problem? i cant create new post or page and cant edit title and description previouse posts for this issue!!
Hello,
I tested by rolling back to a previous version (v1.0.68) and the SEO Meta Box is working properly. Since our latest update improved the performance of the SEO Meta Box, it is likely that the issue is caused by a conflict.
As you’re unable to provide a staging website, to check for conflicts, we’ll have to manually disable the plugins. Could you confirm if we can proceed? If yes, then please take a full backup of your website and database.
If you wish, you can also roll back to the previous version of Rank Math and continue using it. Here’s a tutorial guide that you can follow to roll back: https://rankmath.com/kb/version-control/#num-1-1-how-to-rollback-rank-math-to-a-previous-version
Hope that helps.
Thank you.
hi again prabhat. the backup is ready now. so pls go ahead.
actually i have 2 problem. one for title and description area and another one is:
2-i use travelo theme and visual composer page builder (last version) so for faq i put gutenburg element there and set faq by rankmath, but now when i want to edit any things in that element i could now see faqs!!! (image no 3(i sent link for check issues images in sensitive data))
hi. i saw new version of rankmath, so i did update to 1.0.69.2 version, but the problem is exist unfortunatly (in title and description edit and faq)
Hello,
I was able to replicate the issue and I noticed your website is blocking access to a file which leads to a 403 error. It may have to do with your security plugin or server-related security software. https://rankmath.com/kb/meta-data-not-saving/#num-4-blocked-access-to-the-file
The file: /wp-json/rankmath/v1/updateMeta?_locale=user
Please kindly enable the REST API request in your security plugin and if the issue persists, Please contact your hosting provider and see if they are able to whitelist this file if possible?
Here is the screenshot for your reference:
https://i.rankmath.com/ToMNL5
Looking forward to helping you. Thank you.
hi ankit
after some try about this problem lastly i removed all in one security plug in and deleted its codes in .htaccess file too but unfortunately the problem existed and i cant edit title and description in rank math and cant change any thing in faq in gutenburg element.
i told this to my host provider too
Please contact your hosting provider and see if they are able to whitelist this file if possible
but again i have this issue!!
Hello,
I tried to test with plugin conflict with the Health Check plugin but it looks like the website isn’t responding, Could you please delete the plugin and let us know so that we troubleshoot the issue further.
Looking forward to helping you. Thank you.
hi. done, that plugin deleted
Hello,
Thank you for your patience.
Since the Health Check plugin is not properly working on your site, could you please also share your FTP logins in the sensitive data section?
Alternatively, you can create a staging site with the same issue as it seems that your site is currently live. This will also avoid your site getting any unexpected issues upon disabling plugins or switching themes.
Here is a guide that could be really useful for you on how to create a staging site: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
Once done, please share the WordPress and FTP logins for the staging site so we can investigate further.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
hi Reinelle
as you read before staging faild but another information that you need is in sensetive section now. pls check that
Hello,
I logged into your website’s admin area and as I deactivated the first plugin to check the issue, the website showed a critical error. Please see the screenshot in the sensitive data section of this ticket.
I logged into your cPanel and renamed the entire plugins folder but the issue persisted. I did some troubleshooting but the issue seems to be from the server’s end as in the console, it gives an internal server error (error 500).
Please get in touch with your web host as they would be able to assist you in this regard.
Please let us know how that goes.
Thank you.
