Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
The link you have shared seems like a direct link from your Google mail inbox. You can use this tool to share a screenshot of the issue to check further.
Also, please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
Lastly, if you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.
I hope that helps. Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.
I am trying to make my payment via virtual card. Could this be the cause of the error?
Hello,
As your badge is already changed to PRO, I’m assuming that you were able to purchase the PRO version of the plugin.
Please have a look at this easy to follow guide to properly install and setup Rank Math PRO: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Please let us know if you need any further assistance, it will be our pleasure to assist you.
Thanks.
I installed the Pro version. Do I need to delete the old Rank Math plugin?
Hello,
The PRO Version is built on top of the free version to keep the plugins robust and lightweight.
You will need both of them to be installed and activated at the same time so the PRO version will work.
Hope that helps. Thank you and please don’t hesitate to contact us if you need further assistance.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
