There is a bug after one of your update

#29737
  • Resolved Hende
    Rank Math free

    Dear Rank Math!

    I do not know which update, but i have a bug.
    When i make a new product category, then ‘Strip Category Base’ goes wrong and my all categories redirect to homepage or give 404 error. Then i have to turn off this option wait a minute and turn on again and it will be okay.
    I know this fault because of one of your update, because now I made update on our test site too and the bug is appeared here too.
    I am not the first one who find this bug.
    https://support.rankmath.com/ticket/bug-url-remove-base-category-base/

    Where can i download earlier versions to help you to found the bug?

    Thanks,
    Peter

    • This topic was modified 4 years, 10 months ago by Hende.
Viewing 6 replies - 16 through 21 (of 21 total)
  • Hende
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hende
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for contacting Rank Math today.

    I am getting an error that your site cannot be found using the URL that you shared earlier. Could you please check if it is correct and get back to me?

    Looking forward to helping you. Thank you.

    ​​​​​​

    Nazmul Akanda
    Rank Math pro
    Content AI Starter

    Hi,
    I am having same problem… This is my Website:

    Cargo Trailers For Sale

    I checked the options “Remove Base” as ON to rmeove ./product/ from the slug… today after updating to most recent version I am getting 404 error on all products… It was like this:

    6×12 Enclosed Trailer

    I really need fix this asap as all my products links were indexed without /product/

    as I started getting 404 error I have disabled that option for now

    Please let me know how can I send you login info of my website

    Hende
    Rank Math free

    Hi!

    Please try again.
    Thanks

    Todd
    Rank Math free

    Hi Hende,

    Your logins are still not working.

    It is always a good idea to test the logins in a private window before you share them with us so we can avoid the unnecessary back forth.


    @nazmul
    – I can see the page opening fine.

    If you need help with anything else, please open a new support ticket here so we can help:

    https://support.rankmath.com

    We are always here for assistance.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 16 through 21 (of 21 total)

The ticket ‘There is a bug after one of your update’ is closed to new replies.