Hi Peter,
Thanks a lot for your query and we are so sorry about the trouble this must have caused.
If you check the followup from the user on the ticket you referenced – it was actually due to a bad setting on their part.
Once you make the changes, please go to WordPress Dashboard > Settings > Permalinks and hit the save button once.
That will do the trick.
If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I did not follow that.
Now I i clicked save in permalinks but still there is the fault.
If you share you email, i will make a login for you.
Now there is the fault there. If you click on any category there will be 404.
Now if i turn off ‘strip category base’, wait a minute and turn on back it will be great again.
But this problem exist since there was an update but i do not which?
How can i roll back?
I have to fix it again to show our page to an other plugin’s developer, but if you make a sample category,then you can visit it and see the fault.
Hi Hende,
Please share that with s******@r***********
We look forward to helping you.
I had this problem also two days ago. But after I put it back, and retried it, I could not replicate the problem. Seeing you have the same problem makes me wonder…
here my original support in woo section:
https://support.rankmath.com/ticket/seo-options-bring-wrong-url-in-category-missing/
There is no solution. You wrote that you tried something and it is gone. But what?
I put everything back to NO and then back to YES, like you, but did not do a new category or new products to the site… So after seeing your posting, I reopened the case. As it seems to be the same problem with the missing “/”, and come back with new products/categorys, as you states.
Hello Hende,
Thank you for contacting Rank Math today.
You said you made it. Have you managed to resolve the issue?
If not, we are willing to help further. Please include your WP logins in the designated Sensitive Data section as shown earlier(completely secure) so we can have closer look.
Looking forward to helping you. Thank you.
No. I made an account for.you. Not the solution.
Hello,
Thank you for the follow up.
Would you mind sharing the credentials for the account you have created in the sensitive data section so we can take a closer look.
Looking forward to helping you. Thank you.
What? How? I sent it to s******@r***********
Every details in registration email. I can not share it, wordpress does not allow to visit it. You have the password.
Hi @peti-hende,
Thanks for the reply.
We are currently investigating the problem and we will be in touch with some news after a short while.
We appreciate your patience. Thank you.
Hello Hende,
We are sorry but we did not get any email from you containing the logins.
Can you please send those again?
What is the name of your website?
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
