Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
i have updated the sensative data shared SSH putty login deteails, also wp login url
Hello,
Yout PHP time limit value is too low, We recommend the following values in your server variables:
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
Please kindly update the values and check again.
Looking forward to helping you.
don’t know how to increase, can you please do this, i already putted my cyberpanel and SSH login details in sensetive data
Hello,
If you’re not sure, then please get in touch with your hosting provider and they would set the values for you.
Hope that helps.
Thank you.
My site running on VPS server, in case i have to mananage all these, please do it
I have already sended you my all details in sensative data
Vps provider cant helpout
i have fixed the issue but can’t fix the last one “PHP Max Input Vars”
https://prnt.sc/1dlh6j6
Hello,
I can see you have updated all the values, and the sitemap is loading fine.
Here is the screenshot for your reference:
https://i.rankmath.com/H1QGnP
If somehow you cannot see it, please consider clearing your web browser cache or trying to open it in incognito mode.
Hope that helps. Thank you and please don’t hesitate to contact us if you need further assistance.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
