Hello,
For us to troubleshoot further, We would need your FTP credentials. Please kindly provide us.
Looking forward to helping you. Thank you.
Hello,
I am glad that you have fixed the problem. Would you mind telling us the steps you took to fix the problem?
In case someone encounters the same issue, They would get some help.
If you have any other questions or require any assistance don’t hesitate to get in touch.
Hello,
Thank you for sharing the fix for this issue.
If you have any other concerns, please don’t hesitate to contact us anytime by creating a new ticket to assist you further with anything else.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
