Hello,
I’m sorry to hear about the critical error you experienced on your website while trying to index pages using the Instant Indexing API. Based on the error message you provided, it seems like there was a server-side issue causing a 500 Internal Server Error.
While the error message you shared doesn’t specifically mention the Instant Indexing API as the cause, issues like this can sometimes occur due to various reasons such as server misconfigurations, plugin conflicts, or resource limitations.
To avoid such errors in the future, here are a few general steps you can take:
- Check Website Status: Ensure your website is returning a 200 status code. You can use tools like httpstatus.io to check your website’s status.
- API Timeout: If your website takes more than 30 seconds to load, it can result in errors.
- API Requests Blocked by Firewall: Make sure that your server security or firewall is not blocking API requests. You may need to whitelist specific IPs and user-agents as mentioned in the Rank Math documentation.
- Locally Hosted Website: If your site is hosted locally, certain features like the SEO Analyzer module may not work properly.
If the issue persists or if you need further assistance in diagnosing the root cause of the error, please feel free to reach out to our support team directly. We are here to help you at any time.
I hope this information helps you understand the possible reasons behind the error you encountered. If you have any more questions or need additional assistance, please let us know.
Sources:
Why Am I Getting "API Error: HTTP 400" Error » Rank Math
How to Fix 429 Error with IndexNow API » Rank Math
Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
5xx errors are usually caused due to server misconfiguration or other server issues.
A temporal issue on your server might have caused the error and when it corrected itself (possibly by your host provider) the plugin functioned correctly.
If the issue reoccurs, enable debugging mode on your WordPress installation and share the error logs with us.
Having the error log file will give a clear idea of why this might be happening.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.
Or simply by installing the following plugin: https://wordpress.org/plugins/wp-debugging/
You can use a tool like Dropbox/Pastebin to upload the log files and share the generated links here.
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
Thank you so much for your prompt response and for providing detailed guidance. I appreciate the clear explanation regarding the 5xx errors and the helpful steps to enable debugging on my WordPress installation. Your assistance is invaluable, and I will follow the provided instructions to gather the error logs. I’m grateful for your support and will reach out if I need further assistance. Thanks again!
Hello,
Glad that helped.
If you have any other concerns, please don’t hesitate to contact us anytime to assist you further.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
