The WPBakery Page Builder Frontend Does not load content

#48464
  • Resolved Alejandro Barreras
    Rank Math free

    My theme uses the WPBakery Page builder to edit posts, pages, etc. If i install and enable Rank Math plugin the frontend editor of wp bakery page builder does not load the builder content. just the heather and footer of the theme. If the RankMath is disabled the content loads perfect on the frontend of the editor. The backend of the page builder editor works perfect all the time. Any idea what may be going up?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Todd
    Rank Math free

    Hi Alejandro,

    Sorry for the issue you are facing.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let me know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Found it with the plugin you recommended. it is a theme required component:

    The Maxhost Extensions
    Enable while troubleshooting
    Extensions for Maxhost WordPress Theme. Supplied as a separate plugin so that the users do not find empty shortcodes on changing the theme.

    Version 1.6.1 | By Fluent-Themes | Visit plugin site

    I can contact the theme builder but i any idea how to troubleshoot or what may be the cause of this issue?

    Hello,

    Thank you for contacting Rank Math today.

    I can suggest that you get in touch with your theme author since they will be in a better position to advise on this.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘The WPBakery Page Builder Frontend Does not load content’ is closed to new replies.