Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
Can you please follow the steps mentioned in the guide below to see if that resolves the issue for you?
https://rankmath.com/kb/meta-data-not-saving/
Besides, you may share your site URL with us. So that we can check as well.
Looking forward to helping you.
Thank you.
Hi Sakib,
Ive added the site url to sensitive data.
Please let me know what you find because I was not able to find anything but then again, I am not a developer and have only basic tech skills.
Many thanks,
Eric
Hello,
I tried checking for the Rank Math REST routes on your site if they are being blocked and yes, I found the Rank Math REST routes are being blocked by Wordfence installed on your site. Here’s a screenshot below for your reference.
Please refer to the screenshot attached in the sensitive data section.
/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
In order to fix this issue, please whitelist the above-mentioned Rank Math REST Routes by following the guide below:
https://rankmath.com/kb/whitelist-rank-math-in-wordfence/
Let us know how it goes. Looking forward to helping you.
Thank you.
Hi Sakib, THanks for clarifying and I now understand what I need to do, however, for some reason there are no Rank Math hits I can add to whitelist within the Live Traffic list. I just tried replicating and while it still does not work, the hits do not show up here. Is there a way to manually add? I tried but does not seem to work this way.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
HOw about I create a temporary login for you and include this in the link in the Sensitive data?
I need an email for Rank Math support to create the Temporary Login. Please add to Sensitive Data
Hello,
Thank you for your patience.
You can use s******@r*********** email address and put any First & Lastname.
Once done, please add the login details in the sensitive data section of this ticket.
Looking forward to helping you.
Updated Sensitive Data. Please advise what you find and fix. Thank you!
Rank Math appears to be working now. Not sure what changed but will monitor for a few days to see if this continues.
Hello,
Sure! Let us know how it goes.
Meanwhile, please don’t hesitate to let us know if you have any other questions.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
