Hello,
We apologize for the issue you are facing with the activation of your tariff after payment. It sounds frustrating, and we appreciate you bringing this to our attention.
If you received an error message during the payment process, it could be due to several reasons. Please ensure that your payment method supports:
- Payments in USD $
- Subscription-based payments
- Not using a prepaid card
- International payments are enabled
- Your IP is not a Proxy, and you are not using any VPN or hosting service.
If everything seems correct and the issue persists, we recommend contacting your bank to understand why the payment was blocked and to request them to approve it on your end.
Additionally, if you could provide a screencast of the issue, it would help us assist you better. You can use a tool like Loom for this.
Thank you for your patience, and we look forward to resolving this for you!
Sources:
Troubleshooting Payment Issues at Rank Math » Rank Math
I paid! The money was withdrawn from my balance, but the tariff was not activated. I have attached a screenshot with the payment via the link https://imgur.com/a/0wgZg4F
Hello,
Thank you for reaching out and we apologize for any trouble you’re facing.
It looks like you used a different email address when you bought the plugin. That’s why we can’t find your account in our system.
To help you out, we need you to send us a copy of your receipt from FastSpring.com. You can search your inbox for an email from them – please share the email receipt with us so we can verify your purchase and update your account. You can share images with us by uploading them to an image hosting site like Imgur, and then sharing the generated URL with us here.
Alternatively, you can share the payment email or the last four digit of your credit card and we should be able to locate your payment with that.
We appreciate your cooperation and we hope to hear from you soon.
No, I indicated exactly this email, I made a purchase without registration, just entered my email, paid via google pay, during payment, a payment error was issued, nothing came to the mail
Hello,
Please email our account team at s******@r*********** and share the UPI ID of your Google Pay account so they can help you locate the transaction.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
