Hello,
We apologize for the issue you are facing with your site going down after updating the Rank Math plugin. This problem can occur due to various reasons, including conflicts with other plugins or themes, or if your site is using an older version of Action Scheduler that hasn’t been updated.
To troubleshoot this issue, we recommend the following steps:
- Check for Plugin Conflicts: Deactivate all other plugins except Rank Math and see if the site remains functional. If it does, reactivate the plugins one by one to identify the conflicting plugin.
- Update Action Scheduler: Ensure that any plugins that rely on Action Scheduler are updated to their latest versions.
- Reinstall Rank Math: If the above steps do not resolve the issue, consider reinstalling the Rank Math plugin. You can do this by downloading the latest version from your Rank Math account area and then uploading it via your WordPress dashboard.
- Check Error Logs: Look at your server’s error logs for any specific errors that might indicate what is causing the issue.
If you continue to experience problems, please reply to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for raising this concern!
Sources:
Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
Hello,
Thank you for contacting us, and we are sorry for any inconvenience that might have been caused due to that.
We were not able to replicate any issues in the latest version of the Rank Math plugins. Can you please share the error log with us?
Having the error log file will give a clear idea of why this might be happening.
You can follow this guide to enable debugging in WordPress https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
