Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you please login to your site using a different admin user account and check if the issue will still be replicated?
Looking forward to helping you. Thank you.
If you want we can connected via skype, or any desk or team viewer.
My skype: live:kamrulhasanmurad_1
i setup yoast again because Rank math setting does not work. If you want to setting Rank math then contact me.I give you mouse control for you. Advance Thank you for your help.
Hello,
Thanks for getting back to me.
I am afraid that our support scope does not extend to team viewer sessions. You can however clone your site to a temporary staging server and share some access and we will be happy to help with the configuration.
We are looking forward to helping you. Thank you.
Ok no problem…i will give you my website access….but where i send the information?
Hello,
Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
