The service is not in use for almost a year and charged anyway

#921659
  • Resolved Stanislav Trifan

    1 year ago

    Rank Math free

    Hi,
    I have not used those services for about a half-year or more. Today, I received a notification about being charged another 250 USD. I made the changes to the account (I guess my mistake). Could you please return my money, as the service is not in use and it is the day of the charge?

Viewing 1 replies (of 1 total)
  • Rakibuzzaman Siam

    1 year ago

    Hello,

    Thank you for contacting the support.

    We are sorry to disappoint, but our refund policy does not extend to renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).

    You can cancel the automatic Content AI subscriptions by following this guide:
    https://rankmath.com/kb/cancel-subscription/

    We sent out an email reminder 7 days prior to the charge. Can you please confirm if you did not receive that?

    Please let us know. We are here to assist you with your request.

    RankBot

    11 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘The service is not in use for almost a year and charged anyway’ is closed to new replies.