The score in Woocommerce product has….

#96174
  • Resolved Renato Ranghini

    4 years, 2 months ago

    Rank Math free

    Dear Bhanu, thanks for the support.
    As you asked me, I will send you the data to access the site https://clubcavalloitalia.com/
    The problem is not serious.
    Rank Math works very well but the scores are no longer seen on the page of all Woocommerce products while the scores in the articles are seen.
    The same problem exists also in the site https://clubhorse.shop/ (Same hosting, same theme, same WP and same Woocommerce)
    Let me know if you need anything else.
    Thank you, see you soon.
    Renato

Viewing 2 replies - 1 through 2 (of 2 total)
  • Rank Math

    4 years, 2 months ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Sorry for the issue you are facing.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Uzair

    4 years, 2 months ago

    Hello,

    It needed to be enabled from the screen options at the top right corner of WP > Products.

    I have added a screenshot in the sensitive data section that shows where the option is and that the scores are working fine after that option has been enabled.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    4 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘The score in Woocommerce product has….’ is closed to new replies.