The response is not a valid JSON response. – Can’t use product

Hello,

We apologize for the issue you are facing with your Content AI credits not appearing on your WordPress site. Thank you for raising this concern.

To resolve this, please ensure that you are logged into the correct Rank Math account where you purchased the Content AI credits. Once confirmed, follow these steps:

1. Check Your Credits: Go to your Rank Math account and verify that you see the correct remaining credits by visiting this link.
   

2. Reconnect Your Account: If the credit count is correct but not showing on your website, navigate to your WordPress admin area:

   • Go to Rank Math > Dashboard > Help.
   • Disconnect and then reconnect your Rank Math account.
     
     

3. Refresh Credits: After reconnecting, head back to your Content AI and refresh the credits count to ensure the plugin requests the updated credits from our server.
   

If you continue to experience issues after following these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

We appreciate your patience and are here to help you resolve this issue!

Hello,

We have responded to your other ticket here.

For that reason, we will be closing this ticket in favor of the other.

Please continue further correspondence on the other ticket.

Thanks.