The response is not a valid JSON response.

#903387
  • Resolved Jenny Correia

    1 year, 3 months ago

    Rank Math free

    Hey guys,

    I noticed somebody else having the same issue. I have tried what was suggested to them, and yet still the credits have not been updated. The problem is one this sub domain. https://templates.designerdragonfly.nl/

    For this other user having the same problem, Rankmath disconnected and the client reconnected and it seemed to have worked for them. I would greatly appreciate some help with this please.

    Kind regards.
    Jenny

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 year, 3 months ago

    Hello,

    We apologize for the issue you are facing with your Content AI credits not updating. Thank you for bringing this to our attention.

    Since you’ve already tried disconnecting and reconnecting your Rank Math account, let’s ensure you’re following the correct steps:

    1. Log in to your WordPress admin area.
    2. Navigate to Rank Math > Dashboard > Help.
    3. Disconnect your Rank Math account.
      Disconnect
    4. Reconnect your Rank Math account.
      Reconnect
    5. After reconnecting, head over to your Content AI and refresh the credits count again to request the updated credits from our server.
      Refresh Credits

    If the credits still do not update after following these steps, please check if you are logged into the correct account that purchased the Content AI credits by visiting your Rank Math Account.

    If everything seems correct but the issue persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    We appreciate your patience and look forward to resolving this for you!

    Jenny Correia

    1 year, 3 months ago

    Rank Math free

    I have tried to disconnect and reconnect again, and the problem persists ;-(

    Princess

    1 year, 3 months ago

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    1 year, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘The response is not a valid JSON response.’ is closed to new replies.