Hello,
Thank you for contacting the support and we regret the inconvenience caused.
Could you please share the URL of your sitemap so that we can have a closer look?
In the meantime, please follow the below steps and see if that helps:
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
3. Clear your website and browser’s cache and check the sitemaps again.
Let us know how that goes.
Thank you.
Hello,
The sitemap is loading fine on ?sitemap=1
This means that the redirection in the server configuration is not correctly set up and you need to update it with the following: https://rankmath.com/kb/fix-sitemap-issues/#apache-error
After adding that, the redirection should work correctly and the sitemap will load on the expected URL.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
