The “Rank Math SEO” tab does not open anymore

#244397
  • Resolved La Boutique du Cool

    4 years, 4 months ago

    Rank Math free

    Hi,

    I can’t optimize my articles anymore because the Rank Math SEO tab does not open anymore.
    What can I do ? I looked at the plugin conflicts but it does not seen to be the reason.
    Is this because of the new version ? I never had this problem before. please help.
    Rankmath version : 1.0.70
    Wordpress version : 5.8

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    4 years, 4 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    In this case, we might need to take a closer look at the settings.

    Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    La Boutique du Cool

    4 years, 4 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anas

    4 years, 4 months ago

    Rank Math business

    Hello,

    I tried logging in to your website, but the login URL is not working and I am not able to access the website.

    Check the screenshot in the sensitive data section.

    Can you please disable the Firewall or if you have geo-restrictions, you can temporarily disable them for India, Portugal, and the Philippines to further investigate this issue.

    We really look forward to helping you.

    RankBot

    4 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘The “Rank Math SEO” tab does not open anymore’ is closed to new replies.