The Rank Math PRO subscription information has disappeared from my account.

#1023310
  • Resolved Choi Jae-kwang

    5 months, 1 week ago

    Rank Math free

    Hello,

    The Rank Math PRO subscription information has disappeared from my account.

    I received a refund for Content AI Starter last year, but I have never refunded Rank Math PRO, which I paid for on August 15, 2024, and am still subscribed to.

    However, all purchase information, including the invoice, has disappeared.

    You can verify this by checking my support tickets history.

    Since I cannot attach the receipt here, I am providing the basic information that appears on the receipt. If needed, I can send the receipt separately.

    ### Order ID: RANKMATH240815-6348-84223
    Order Created: August 15, 2024
    Paid In Full: August 15, 2024

    Best Regards,
    Choi, Jae-Kwang

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jeremy

    5 months ago

    Hello,

    Thank you so much for getting in touch.

    The subscription is currently under a different email address. We shared the login information in the Sensitive Data section of this ticket.

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

    Choi Jae-kwang

    5 months ago

    Rank Math free

    Hi~

    Thank you for your detailed answer.
    As you mentioned, I found that the invoice and subscription information were in s*************@g********.
    Would it be possible to merge my two accounts with s*********@h**********?
    If that’s not possible, could I delete the s*********@h********** account and change the email address of the s*************@g******** account to s*********@h**********?

    Best Regards,
    Choi, Jae-Kwang

    Rakibuzzaman Siam

    5 months ago

    Hello,

    We have gone ahead and merged your accounts and kept the preferred email address. Please check from your end if everything is in order.

    Hope that helps, and please don’t hesitate to let us know if you have any other questions.
     
    Thank you.

    RankBot

    4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘The Rank Math PRO subscription information has disappeared from my account.’ is closed to new replies.