The Rank Math Meta box ss empty on all pages

#1031579
  • Resolved Joerg Gastmann

    3 months, 2 weeks ago

    Rank Math pro

    Yesterday suddenly the Rank Math meta box (underneath the page content) is empty on all pages. I cannot edit title, description, etc. anymore.
    I tried every solution the AI support bot suggested (re-install the plugin, empty the cache, deactivate all plugins, check screen options, swith to advance mode, etc) except searching for JavaScript errors, because I am not a programmer and I have no clue about JavaScript. If programming skills are necessary to fix Rank Math problems this plugin is not suitable for 98% of WordPress admins.

Viewing 6 replies - 1 through 6 (of 6 total)
  • RankBot

    3 months, 2 weeks ago

    Hello,

    We apologize for the issue you are facing with the Rank Math meta box being empty on all pages. It can indeed be frustrating when you cannot edit the title, description, and other important SEO settings.

    Since you’ve already tried several solutions, we recommend checking for JavaScript-related errors, as these can sometimes cause issues with the functionality of plugins like Rank Math. You don’t need to be a programmer to do this; you can follow these steps to check for errors in your browser:

    1. Open Developer Tools: In Chrome, you can do this by navigating to More Tools → Developer Tools from the menu.
      Open Developer Tools

    2. Click on the Console Tab: This will show any JavaScript errors that might be affecting the plugin.
      Open console tab

    If you see any errors listed there, they could provide clues about what is going wrong. If you’re unsure how to interpret them, feel free to reply to this ticket with the details, and a human agent from our support team will assist you further.

    Thank you for your patience, and we hope to resolve this issue for you soon!

    Joerg Gastmann

    3 months, 2 weeks ago

    Rank Math pro

    I cannot send you the script errors copied from the browser console because each time I try you block me.

    Joerg Gastmann

    3 months, 2 weeks ago

    Rank Math pro

    Additional information: When I click on “RankMath” -> “Status and tools” the UI appears for a fraction of a second before it disappears and leaves ab empty page.

    Same when I clock on “Rank Math SEO” -> Dashboard -> Import and Export: The RankMath UI appears for a fraction of a second before it disappears and leaves ab empty page.

    Rakibuzzaman Siam

    3 months, 2 weeks ago

    Hello,

    Please make sure you’re using the latest version of the Rank Math plugin on your website: https://rankmath.com/changelog/free/

    If the issue persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    Joerg Gastmann

    3 months, 2 weeks ago

    Rank Math pro

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Rakibuzzaman Siam

    3 months, 1 week ago

    Hello,

    We deeply apologize for the unexpected delay in response.

    We’ve already replied to your other ticket on this issue. Please refer to this ticket:
    https://support.rankmath.com/ticket/rank-math-pro-does-not-worl-at-all-the-rank-math-meta-box-is-empty-on-all-pages/?view=all

    We are closing this ticket to avoid duplicate replies.

    Looking forward to helping you there.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘The Rank Math Meta box ss empty on all pages’ is closed to new replies.