The plugin update breaks the WP admin

#75115
Viewing 4 replies - 1 through 4 (of 4 total)
  • Michael Davis

    4 years, 3 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP and FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Zidan via AffiliateGhost

    4 years, 3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Zidan via AffiliateGhost

    4 years, 3 months ago

    Rank Math free

    done, let me know what else you need, if any.

    Alberto

    4 years, 3 months ago

    Rank Math business

    Hello,

    I see you added in the Sensitive Data section the login data but we also need some FTP details so we can log in there even if we lost access to the site (as you explained it happens). Could you check it?

    Looking forward to help you.

    RankBot

    4 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘The plugin update breaks the WP admin’ is closed to new replies.