Hello,
I’m sorry to hear that you are facing issues with the Rank Math plugin on your website. If the Rank Math options are not appearing in the article editor, it could be due to various reasons. One common reason for this issue is when the homepage is set to display a specific page, which restricts the advanced mode option.
To resolve this, you may need to configure the Titles & Meta settings for the homepage directly through the Rank Math MetaBox available in the Editor. If you need further assistance or have any other questions related to this issue, I recommend reaching out to the Rank Math support team by opening a support ticket at Rank Math Support.
If you have any more details or questions, feel free to share them so that we can assist you further.
Thank you for reaching out and raising your concern.
Sources:
This Plugin Does Not Work with Your Version of PHP » Rank Math
Sorry, You Are Not Allowed to Access This Page » Rank Math
Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
This issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.
Here’s a guide for troubleshooting further if the issue persists:
https://rankmath.com/kb/check-plugin-conflicts/
You can also follow the steps in this video:
https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello
Thanks for the help, but I tried your suggestion and the problem was not solved.
Any other SEO plugin (Yoast, All in one seo…) is installed normally. The problem exists only in RankMath
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The issue has been fixed on your site.
After installing Rank Math, you also need to set it up so that all the features will work as expected.
Please follow this guide to set up Rank Math: https://rankmath.com/kb/how-to-setup/
Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
