Hello,
I apologize for the inconvenience you are facing with the Rank Math plugin on one of your websites. I understand that it is causing a fatal error when a customer hits the search button.
To better assist you, could you please provide me with the specific error message or any error logs related to this issue? This will help us identify the root cause and provide you with an appropriate solution.
In the meantime, I recommend checking if there are any conflicts with other plugins or the theme you are using on the affected website. You can do this by temporarily deactivating all other plugins except Rank Math and switching to a default WordPress theme like Twenty Twenty-One. Then, check if the issue still persists. If it doesn’t, you can reactivate the plugins and theme one by one to identify the conflicting element.
If the issue persists even after following these steps, please reply to this ticket with the error message or logs, and our support team will investigate further to resolve the issue for you.
Thank you for your understanding, and we look forward to assisting you further.
Best regards,
Sources:
Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
