The plugin does not work on pages

#248735
  • Resolved Mr.loto
    Rank Math free

    The plugin works fine on articles but not on pages. On the pages it is possible to insert only the snippet but not the keyword. The space dedicated to Rank Math Seo on the pages does not show any voicevand any score. What could be the cause?
    Thanks

Viewing 12 replies - 1 through 12 (of 12 total)
  • Update: I found that by deactivating the “Classic Editor” plugin, everything works fine. Is there a solution to this problem?

    Prabhat
    Rank Math agency

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Ok, thanks.

    Prabhat
    Rank Math agency

    Hello,

    As you’ve marked this ticket Resolved, could you confirm if the issue is fixed?

    Looking forward to hearing back from you.

    Thank you.

    No, the problem is not resolved, the plugin that creates the problem is “Classic editor”, I can’t uninstall it because I need it.

    Prabhat
    Rank Math agency

    Hello,

    Classic Editor is fully compatible with Rank Math.

    We would like to investigate this further. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    The problem occurs on all pages (not on articles) This is an example:
    https://www.mr-loto.it/cardo.html
    It is extremely important that you do not disable the “.html after URL” plugin. This would be a serious problem for SEO because it creates new pages with a different url.
    In a few minutes I’ll send you sensitive data.

    The plugin works fine on articles but not on pages. On the pages it is possible to insert only the snippet but not the keyword. The space dedicated to Rank Math Seo on the pages does not show any voice and any score. What could be the cause?

    It is extremely important that you do not disable the “.html after URL” plugin. This would be a serious problem for SEO because it creates new pages with a different url.

    The plugin works fine on articles but not on pages. On the pages it is possible to insert only the snippet but not the keyword. The space dedicated to Rank Math Seo on the pages does not show any voice and any score. What could be the cause?

    It is extremely important that you do not disable the “.html after URL” plugin. This would be a serious problem for SEO because it creates new pages with a different url.

    Prabhat
    Rank Math agency

    Hello,

    I logged into your website’s admin area and upon inspecting, I found that your theme “Jannah” is conflicting and causing the issue here.

    Please have a look at the screencast in the sensitive data section of this ticket.

    Please get in touch with your theme’s support as they might already have a solution for the issue and they would be in a better position to assist you.

    Hope this helps.

    Thank you.

    Ok, I’ll do it, thank you for the time you have dedicated to me and I wish you a good day.

    Prabhat
    Rank Math agency

    Hello,

    We are super happy that we could address your concern. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)

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