the plugin caused to issuses for another plugins and the site

#17155
  • Resolved mahmoud saeed
    Rank Math free

    hi , As the title I’ve added the plugin , more than 3 times And after every time, the plugin caused to issuses for another plugins and the site . For example, when I add contact 7 plugin or the like or any plugin Most plugins don’t work . I even lose access to the WordPress control panel, and a message appears that the site is experiencing technical problems . When I login to File Manager from the C – Panel, and delete the plugin I added like contact 7 for example , The site returns to work and I can access the control panel . But again, with any other plugin I add . I have deleted all plugins to test any plugin cause it . And I found, RankMath caused it . After deleting RankMath , there are no problems of any kind for the site or the plugins . Now I want to use it, is there a reason and a solution to that issue ?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting Rank Math today.

    Rank Math plugin adds the necessary markup for rich snippets. It may take some time before they show up in the search results, please allow a few days for Google to pick up the information.

    Google will not necessarily show the rating stars, though, they check a few things first and may choose not to show, for instance, they check the overall quality of the site, and if the review content is representative of the main content of the page or not.

    Here is a quote from one of the Google’s help article:

    We perform algorithmic and manual quality checks to ensure that structured data meets relevancy standards. In cases where we see structured data that does not comply with these standards, we reserve the right to disable rich snippets for a site in order to maintain a high-quality search experience for our users. Read our webmaster guidelines for more details.

    Link:

    https://developers.google.com/search/docs/guides/intro-structured-data#structured-data-guidelines

    If you believe that the rich snippets have not been added to your site. Send us a link to that particular page you are testing and we can check it using this tool:

    https://search.google.com/structured-data/testing-tool

    Hope that helps. If you have any further question(s), please let us know. Thank you.

    mahmoud saeed
    Rank Math free

    All this was not in response to my question, I think you answer, to another question, by mistake.
    I have repeatedly installed Rankmath , but the same thing
    “The site is experiencing technical difficulties. Please check your site administrator’s email inbox for instructions.”

    Michael Davis
    Rank Math pro

    Hello,

    Thank you for contacting Rank Math my sincere apologies for the inconvenience and confusion
    ​​​​​​​
    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    mahmoud saeed
    Rank Math free

    hello Michael Davis
    I think I got to solve that issue now?
    When I read your response above, I tried to install the second plugin

    WP Security Audit Log

    but I get this error :-

    The uploaded file exceeds the upload_max_filesize directive in php.ini

    I remembered I got that message before, When I tried to install the add, by uploading it to the site. Not directly from WordPress plugins search .
    So looking for a solution to that error online, I thought it might be the reason, because the size of that add is the same size as our add .
    I got a solution by adding that code in last lines of htaccess. file

    php_value upload_max_filesize 1000M
    php_value post_max_size 2000M
    php_value memory_limit 3000M
    php_value max_execution_time 180
    php_value max_input_time 180

    By the way before that I tried to find a file named php.ini But I didn’t find it, and when I created a new file, with the same name and added the code, it didn’t work.

    So the solution I said above was the one that worked to resolve that issue .
    It is important to clear your browser cache before making sure the problem is resolved

    I hope everything stays fine, and the solution that I have written will help others who have the same problem. And do not get issues in the future

    Michael Davis
    Rank Math pro

    Hello,

    We are super happy your issue has been resolved. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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