The payment for purchasing the Pro version failed, but the credit card has been

#473769
  • Resolved 曾军

    3 years, 1 month ago

    Rank Math free

    Hello,
    I first downloaded the free version and installed it on my wordpress and then selected the Pro version on the boot page, selected the Pro version to purchase, I entered the required information for the credit card bill and clicked to pay, I got an error message “CVC error”. I tried twice, but both are wrong! I checked my text message and found that the bank has successfully debited the money, both of which are US$63.13. I called the credit card center to check the status of my credit card and everything was fine. So this is due to your technical reasons. Please check the screenshot link, I need your help.

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  • Nigel

    3 years, 1 month ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math for help with activating Rank Math PRO on your account, and sorry for the inconvenience this has caused you.

    Please may you share a screenshot of your invoice in the sensitive data. This will help us track down why your account was not automatically activated.

    Looking forward to helping you.

    RankBot

    3 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘The payment for purchasing the Pro version failed, but the credit card has been’ is closed to new replies.