Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment to go through and request them to approve it on your end.
Looking forward to helping you.
P.S. Please send a screencast as well if the issue persists. You can use a tool like Loom.com to record what you see on your screen.
I paid many international services with my card and it was without any problem.
Have tried again and the problem persists.
Hello,
We really regret the trouble you’re facing.
Could you please record and share a screencast of the issue using a tool like loom, as it will help us understand the insights of the issue.
Looking forward to helping you.
Thanks.
Hello,
Can you please also share the last 4 digits of your card so we can investigate further?
Thanks. We really look forward to helping you.
Statement:
We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.
Sensitive data has been updated.
Sensitive data has been updated with the requested information about a card.
Hello,
Thanks for sharing the details.
We checked with our payment processor and they have informed us that your card doesn’t have enough credit limit to process the payment. Please check with your bank and let us know.
We really look forward to helping you.
Checked with my bank. Limits are set up properly + there is enough credit.
The failure is the same: We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.
Trying now and the same problem. I have doublechecked everything including limits. There should be no problem from my side.
Hello,
Thank you for the update, and sorry for the delay.
We have checked your transaction, and it seems that your card was blocked till the 24th of March due to exceeding the maximum number of tries (15) of purchasing. In this case, you can try again in 2 days using the same card.
Alternatively, you can use another card or another payment method to purchase the upgraded plan. Please also ensure that your payment method supports the details my colleague mentioned above.
I hope that helps. Thank you, and please don’t hesitate to contact us anytime if you need further assistance.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
