Hello,
We apologize for the issue you are facing with updating Rank Math. The error message you are encountering, PCLZIP_ERR_BAD_FORMAT (-10), typically indicates that there is a problem with the zip file being downloaded or that the file is corrupted.
Here are a few steps you can take to resolve this issue:
- Clear Cache: Clear your browser cache and any caching plugins you may have on your WordPress site.
- Manual Update: You can manually update Rank Math by downloading the latest version from the Rank Math website and then uploading it via FTP or through the WordPress admin panel.
- Check File Permissions: Ensure that your server has the correct file permissions set for the
wp-content/plugins directory.
- PHP Version: Make sure your server is running a supported version of PHP, as outdated versions can cause issues with plugin installations. You can check this in your hosting control panel or by contacting your hosting provider.
If these steps do not resolve the issue, please reply to this ticket with your site URL, and a human agent from our support team will assist you further. Thank you for raising this concern!
Sources:
This Plugin Does Not Work with Your Version of PHP » Rank Math
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
This error PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature appears because you do not have an active Rank Math PRO subscription.
When you are ready, you can choose a plan appropriate for you from our website: https://rankmath.com/pricing/
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Yes I do own rank math pro. I purchased rank math pro on Tue, Aug 27, 2024, 4:19 PM
Reference# RANKMATH240827-4536-48347
Why can’t I access and use the product?
Hello,
We can see that you have requested a refund via our support email that is why you no longer have access to the product.
Kindly see this invoice for your reference [moved to sensitive data section]
You can see the refunded amount under Refunds and Returns.
https://rankmath.com/my-account/subscriptions/?tab=payments
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Xpert Plumbing LLC did have a subscription with rank math. But not any more. You have lost our business for good.
Hello,
The subscription has been refunded, and we do not have any option to revert a subscription that has been cancelled. You will have to make a new purchase:
– Rank Math PRO : https://rankmath.com/pricing/
Please do not hesitate to let us know if this doesn’t help or you have any follow-up queries.
Hello,
We are sorry things ended this way. Since your PRO subscription was refunded per your request, you no longer have access to updates. That’s why the PCLZIP error appeared when trying to update.
If you’d like to use Rank Math PRO again in the future, you’re welcome to purchase a new subscription.
Don’t hesitate to let us know if you need our assistance with anything else.
Hello,
Since the Rank Math PRO subscription was refunded at your request, it’s no longer active on your account—hence, no access to updates or PRO features.
If you’d like to use PRO again, you’ll need to purchase a new plan as we mentioned previously: https://rankmath.com/pricing/
We’re closing this ticket now. Feel free to reach out if you need help in the future.
