The new version 1.69 doesnt work with WP Page Bakery

#238755
  • Resolved Juan Alfonso Solis

    3 years, 1 month ago

    Rank Math free

    Hello, the new update in the free version doesnt work properly with WP Page Bakery. I can not open the tab in the posts or pages to see enter the keywords for the page

Viewing 7 replies - 1 through 7 (of 7 total)
  • Anjana Vijayan

    3 years, 1 month ago

    Rank Math business

    Hello,

    We are so sorry about the issue you are facing while saving the SEO information after the last update. We have been hard at work and fixed the issue internally.

    Can you please upload these plugin files manually to your website?
    Download from here: https://i.rankmath.com/S5XF1V

    If you are not sure how to manually upload a plugin, please check the following Screencast:
    https://i.rankmath.com/m10KkX

    We are pretty confident that it will fix the issue but if for some reason the issue persists, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Juan Alfonso Solis

    3 years, 1 month ago

    Rank Math free

    Hello I have tried that file but it is still not working. It is not possible to enter the information in WP Page Bakery

    Reinelle

    3 years, 1 month ago

    Hello,

    Thank you for your patience.

    Could you please share the affected post/page to check?

    Also, we might need to take a closer look at your site. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section like my colleague mentioned above.

    Looking forward to helping you.

    Thank you.

    Juan Alfonso Solis

    3 years ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Reinelle

    3 years ago

    Hello,

    Thank you for that information.

    I’ve checked your site, but I’m unable to replicate the issue. Please refer to the screencast attached in the sensitive data section.

    Could you please confirm if there’s a specific page that is affected or steps to replicate and investigate further?

    Looking forward to helping you.

    Thank you.

    Juan Alfonso Solis

    3 years ago

    Rank Math free

    Hi, yes it is all working now. Thanks!

    You can close the ticket, thanks for the help

    Juan

    Reinelle

    3 years ago

    Hello,

    You’re welcome.

    We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘The new version 1.69 doesnt work with WP Page Bakery’ is closed to new replies.