Hello Glenda,
We might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
What email should I enter for you to have access? I keep trying to put support@rankmath, but it won’t take that email address.
Thank you for your help!
Glenda Eades
Art by Glenda Eades
Hello,
We are checking this for you.
I need to tell you that RM starts messing up at the point where I try to update metadata forward! I think this is in the advanced settings, but I’m not sure.
I REALLY NEED this fixed!!
PLEASE help!
Glenda Eades
Hello,
I ran a conflict check on your site using the Health check plugin and found the Update Settings is not working only when Virtue/Ascend/Pinnacle Toolkit plugin is active. I tried to reproduce the issue on my setup by downloading the Virtue theme & plugin and importing the Settings from your site but everything worked fine on my setup.
Can you please add your site’s FTP access in the Sensitive Data Section so we can debug the issue by changing some plugin files? The 2 step validation is enabled on the cPanel access you added in the Sensitive Data Section so I cannot login to it without using the verification code.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I hope the info I just sent you is what you’re needing. I don’t remember setting anything on my site as having to have 2 step validation.
I HOPE this works!!
Thank you for getting back to me!
Glenda Eades
Hello,
Thank you for providing the FTP access. After enabling the WP_DEBUG from wp-config.php file, I see a few errors were logged in the debug.log file and to me, it looks like your site’s memory is getting exhausted. Please contact your hosting team and ask them to increase:
Memory limit to 512M
Max input vars to 1000
This should fix the issue. Please let us know if you still get the error after increasing the memory limit.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
