The home page got 500 error after updating the version 1.0.48.1 with Rank Math P

#87826
  • Resolved rubait hasan

    3 years, 12 months ago

    Rank Math pro
    Content AI Starter

    Hi
    When I update the rank math I got the 500 error only for the home page of my site.
    Other pages are okay. I’ve disabled my all plugins for trying to find where is the problem. When I deactivate the rank math plugin then the home page shows correctly.
    This problem has occurred only for your new version. Now I’ve deactivated the rank math plugin for these issues.
    Can you please help me to solve these issues?
    I’ve attached some images. Many thanks for your help.

    Thanks
    Rubait

Viewing 4 replies - 16 through 19 (of 19 total)
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  • rubait hasan

    3 years, 11 months ago

    Rank Math pro
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    rubait hasan

    3 years, 11 months ago

    Rank Math pro
    Content AI Starter

    Hi
    I’ve updated the info. can you please try again?

    rubait hasan

    3 years, 11 months ago

    Rank Math pro
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Rank Math

    3 years, 11 months ago

    Hello

    Sorry for any inconvenience that might have been caused due to that and unwanted delay.

    Assuming you are using the latest version of all the plugins, themes, and WordPress (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you. Thank you.

    RankBot

    3 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 16 through 19 (of 19 total)
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The ticket ‘The home page got 500 error after updating the version 1.0.48.1 with Rank Math P’ is closed to new replies.