Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Please roll back to a previously working version from Rank math > Status & Tools > Version Control.
We might also need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We released a new version that should solve several issues (1.0.48.2) and I just updated the version in your site to that one without any problem. Could you check it?
Looking forward to help you.
Hi
I’ve checked my site it does not solve my problem yet. You install the latest version of rank math and now it is shown again 500 error only for the homepage.
Here is the image https://ibb.co/71qDSTt
Now I am going to rollback 1.0.47
Please solve this problem. When you will update the latest version on my site please will check the homepage.
Thanks & Regards
Rubait
Hello,
We released an update yesterday to fix some of the issues and I just updated your website to 1.0.48.2 and the homepage is working fine now.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Yes, it is working fine now. Thank you very much.
Hi
Version 1.0.48.2 is causing again 500 errors only for the homepage. I’ve now installed 1.0.47.1 This works fine. Can you please solve this problem?
Thanks
Rubait
Hello Rubait,
Please add the access again, as it was removed when you marked the issue as resolved, so we can investigate this issue further.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I was able to verify it and I have sent it to the devs so they can check it and maybe provide you with a fix.
Looking forward to help you.
Hello,
I see the issue on your site but I couldn’t reproduce it on my setup even after importing all the Settings from your site.
Can you please add your site’s FTP access details in the Sensitive Data Section so we can debug the issue by editing some plugin files?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The FTP details you added in the Sensitive Data Section is not working for me. I am getting 530 Login Authentication Failed error. Can you please check the details again?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The login worked this time but it looks like the account is restricted. The only file I see on your server is ftpquota. Please check the screenshot I added in the Sensitive Data Section.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
