Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you please also share the error message? You can click the Copy Error button and share it here so we can check.
For initial troubleshooting, assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know if you have found the culprit.
Looking forward to helping you.
Thank you.
Hello,
Thank you for that information.
From the error message, it seems that the page’s schema has been corrupted.
Please try installing the classic editor plugin, and from there, recreate the schema for that page.
Once done, you can disable the plugin and check again if the issue persists using the block editor.
I hope that helps, and let us know how this goes.
Thank you.
Thank you for reply. yes I tried that video, and my math rank and also pro version both are updated.
here is error
[Removed as requested by the user]
Hello
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank You very much.
yes this helped and solved the problem.
my posts are now sharable.
idk if this support ticket is public or privet. if its public please remove links which show my website address. 🙂
Hello,
We are glad that your issue is resolved.
I have removed all the links as you requested.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
