why no one answer me how to fix this problem
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Apologies for the late reply. Please ensure you have selected the correct website address in the drop-down then click update cache manually and save changes. Give it sometime to fetch data and resolve this. If the issue still persists, it may seem cron jobs are not running well on your site, you can install WP Crontrol to help you monitor and manage cron jobs on your site.
Looking forward to helping you. Thank you.
i didnt understand anything what you say where i update this manual cash and in drop down an choosing my website cause i dont have any other website
i install wp control but didnt understand anything cause i am not developer
if i give you my username and password can you fix it for me
by the way there is no update manually it say fetching in progress
Hello,
If it says fetching in progress then click on the save button and give it time to fetch the required data.
Looking forward to helping you. Thank you.
it took days saying fetching in progress
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I update my sensitive data, pls fix my problem and tell me why this happen and teach me how to fix that in case this issue happen in future
Hello,
I have checked it but just to be sure, have you tried to reauthorize your Google Search Console in Rank Math? The process should be clean the Search Console cache, and then reauthorize.
If that doesn’t solve the issue, we would need you to ask your hosting support to check if your cron jobs are working fine on the website. After that, let us know what they tell you.
Looking forward to help you.
(i contact my hosting company Siteground and they fix for me what i write down:
I noticed this part was missing:
define(‘DB_COLLATE’, ”);
But now I set it up and should be good again)
i ask them that the problem still they said to wait till tomorow cause it is automatic crow and if tomorow the problem still Iou should contact us back and Rank Math’s support as well, as the cron jobs are enabled now, certainly
the problem didnt fix , still having same problem
Hello,
I installed WP Crontrol on your site. Please authorize your site again and click to update cache manually. If the issue persists, head over to WordPress Dashboard > Tools> Cron events and run the Search console fetch hook. Let us know how this goes.
Looking forward to helping you. Thank you.
