Text written in “Description” not being saved

#95925
  • Resolved Alberto

    4 years ago

    Rank Math pro

    After clicking on “Edit Snippet” to enter a custom description about a post, I entered text but it doesn’t get saved. Rank Math only gets text from what’s on the first sentence or paragraph of the post, up to 153 or 154 characters before placing dots. But, I want to write something slightly different with less than 160 characters. This is happening with 10.0.50 and 1.0.51. For some reason, Rank Math is not saving custom text I write under “Description.”

Viewing 1 replies (of 1 total)
  • Jitendraa

    4 years ago

    Rank Math pro

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Sorry for the issue you are facing.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    RankBot

    4 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Text written in “Description” not being saved’ is closed to new replies.