term and term description

#74735
  • Resolved Tony
    Rank Math free

    Hi.
    I am using a plugin that uses custom category and location.
    In the SEO meta on rankmaths, if I use %term% it picks up the word fine. But if I use %term_description% it finds nothing.
    Is this a problem with your plugin?
    It works on other sites but they are using the origin nal WP category etc
    But I assume if it finds the ‘term’ and not the ‘term description’ then it is a bug?

    • This topic was modified 4 years, 3 months ago by Tony.
Viewing 11 replies - 1 through 11 (of 11 total)
  • Hello Tony,

    Thank you for contacting Rank Math today.

    Since you are using custom category, please use custom term description. Please note that your term has to have some description for this variable to return any content.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Tony
    Rank Math free

    Well I am not using the custom term.
    I just use the normal term which works correctly.
    Which leads me to question why term_description does not work.
    Surely if one does the other will too?
    The same as if one doesn’t the other would not.
    I do have a description for the terms used.
    So it is not blank because empty

    • This reply was modified 4 years, 3 months ago by Tony.
    Alberto
    Rank Math business

    Hello,

    I think we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Tony
    Rank Math free

    Is it possible I can send pics of it?

    Hello,

    Screenshots would help us understand but taking a closer look might help resolve this a bit fast since we don’t have the custom categories you are using and the issue can be easily replicated on your site.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Tony
    Rank Math free

    How can I send screenshots?
    There is no attachment upload.

    I think if term pics up the word. Then term_description should too.
    If it did not get term then you would expect term_description also to not work.

    Which indicates a bug.

    Alberto
    Rank Math business

    Hello,

    You can upload the screenshots to https://ibb.co/ and share the links in the Sensitive Data section.

    Looking forward to help you.

    Tony
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Could you please share the details of the custom term you are using, such as the plugin used and how we can recreate the same on our test site. You can even record a screencast with https://www.loom.com

    Looking forward to helping you. Thank you.​​​

    Tony
    Rank Math free

    the plugin i am using is Advanced Classifieds and Directory Pro (the free version)
    for it to get the term i am not using anything custom, it just works.
    but as i have said it does not pickup the term_description

    Alberto
    Rank Math business

    Hello,

    I was not able to reproduce it in my local installation, si I think we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

Viewing 11 replies - 1 through 11 (of 11 total)

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