Technical Error on Content AI Blog Post Outline tool

#966493
  • Daniel

    1 week, 6 days ago

    Rank Math free

    Hi team,

    There is a technical error on the blog Post Outline tool, when I click generate more an error message: “Sorry, the request has failed. If the issue persists, please contact our Support for assistance.” pops up.

    Can you look into this please?

    Kind regards,

    Daniel

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    1 week, 5 days ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    For initial troubleshooting, please follow this guide to reconnect your website to your Rank Math account:
    https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/

    Looking forward to helping you.

    Daniel

    1 week ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jeremy

    6 days ago

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

Viewing 3 replies - 1 through 3 (of 3 total)

You must be logged in to reply to this ticket.