tech support issue

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

Please head over to WordPress Dashboard > Settings > General and make sure the correct URL is set in the WordPress URL and Site URL options.

If the issue persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Let us know how it goes. Looking forward to helping you.

Hello,

No, with FTP, you can limit our access to your website files only.

Unlike cPanel, we can access all your hosting features and the file manager of your hosting.

You can ask for assistance with your web host for FTP credentials so we can access your website files only.

However, you can also share the cPanel credentials if that’s okay with you.

Looking forward to helping you.

Hello,

The website shows properly connected and to the correct variation of the website with HTTPS.

Thank you.