Tech issues with breadcrumbs and schema + Incorrect website URL in RM Account

#547207
  • Resolved Cocomango Travel

    2 years, 9 months ago

    Rank Math free

    Hi,

    I am writing to report a technical issue with my Rank Math account settings. I have noticed that in my account settings, there is a wrong URL for the website that shows as connected with my account. The current URL is https://wordpress-695774-2862638.cloudwaysapps.com/, whereas my website URL is cocomangotravel.com. I have attached screenshots of the error messages and the current URL in my account settings for your reference.

    I am also experiencing technical issues with my website related to breadcrumbs, schema, and structured data. It appears that they are not been working properly since I upgraded to a newer version of the Astra Theme. In Rank Math, I have enabled breadcrumbs, and I am using them, but I am receiving the message “This option cannot be changed since your theme has added the support for Rank Math Breadcrumbs using: add_theme_support( ‘rank-math-breadcrumbs’ );.”

    I have tried rolling back to an older version of the Astra Theme, but that didn’t work. I have also tried activating the breadcrumbs from the Astra Theme (Customizer) and using Rank Math as the source of the breadcrumbs, but it didn’t work.

    I haven’t changed anything on my theme except for updating my theme, which is right on track when data in my Google Search Console shows that it’s losing the structured data (FAQ, Schema, etc..). I have also updated the Rank Math plugin, but that didn’t seem to have an effect on anything.

    Could you please assist me in resolving these issues? How can I correct the URL for my website in my account settings and ensure that it displays the correct domain (cocomangotravel.com)? Is there any setting in the Rank Math plugin, updating it, adding custom code, or any other solution available to ensure that it displays the breadcrumbs and structured data from Rank Math instead of the Astra Theme?

    If you require any further information or details, please do not hesitate to ask. I’ll be upgrading my account in the coming weeks to the pro version of the plugin to use more advanced Schemas and other features, so I need to resolve this issue first as soon as possible.

    I appreciate your assistance with this matter. I look forward to hearing back from you.

    Best regards,
    Mike

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    2 years, 9 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    To correct your website in your Rank Math account, you can delete the wrong URL in your account here.

    Then, reconnect your website on your WordPress dashboard > Rank Math > Dashboard > Help tab, click the disconnect button, and connect again.

    Regarding the breadcrumbs, you can replace the breadcrumbs coming from the Astra theme with Rank Math breadcrumbs by following the steps in this link:
    https://wpastra.com/docs/add-breadcrumbs-with-astra/#3.-with-rank-math-plugin

    In case you want to remove the add_theme_support( 'rank-math-breadcrumbs' ); from your setup, you may simply remove that code from the files:
    https://developers.wpastra.com/astra-theme/reference/classes/astra_after_setup_theme/setup_theme/

    Hope that helps.

    Thank you.

    Cocomango Travel

    2 years, 9 months ago

    Rank Math free

    Hello Reinelle,

    I’ve corrected the website URL, but I still have issues with the breadcrumbs and structured data. It doesn’t allow me an option to make any changes in Rank Math, and I still have the message (add_theme_support( ‘rank-math-breadcrumbs’ );). I’ve tried removing the code, but it still doesn’t work.

    Is there anything else I can try? Maybe removing Rank Math and reinstalling it? Any code I can include in the website to force it to pull the data from Rank Math?

    Thank you,
    Mike

    Jaideep Asrani

    2 years, 9 months ago

    Hello,

    Astra has added support for our breadcrumbs in their theme and that’s why you can’t disable the Breadcrumbs option. However, you can still make all the changes you want in our breadcrumbs settings.

    To make sure that you are using the breadcrumbs of our plugin, please follow this guide: https://wpastra.com/docs/add-breadcrumbs-with-astra/#3.-with-rank-math-plugin

    If you are facing any issues with the Breadcrumbs Schema or their display in the front end, please share the details about that as the message you are seeing in the breadcrumbs settings is not an issue but is the compatibility with your theme so the breadcrumbs are applied according to your theme’s styling & layout.

    I also checked the URL you have shared and the Schemas are being applied correctly and validating without any issues: https://search.google.com/test/rich-results/result?id=k1IbdlbofImW-iA3-uuNWg

    Looking forward to helping you.

    RankBot

    2 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Tech issues with breadcrumbs and schema + Incorrect website URL in RM Account’ is closed to new replies.