Taxonomy Terms Bug - Support

Resolved Ricardo Hudson
5 years, 2 months ago

Rank Math free

Rank Math is causing an issue with (JetEngine plugin) custom taxonomy terms on my website. I can create custom taxonomies, but the terms list is invincible.

https://ibb.co/ByJGNsH
https://ibb.co/fCDhwjq

MY TESTS
1. Disabled all plugins and activated one by one.
2. When I deactivated RankMath, the terms become visible again and active.
3. When I activated RankMath, the terms disappear and are not usable. This breaks the functionality of the taxonomies.

This is a multisite installation (subfolders) and the problem occcurs on multiple websites.

Can you help me solve this?

Viewing 10 replies - 1 through 10 (of 10 total)

Ricardo Hudson
5 years, 2 months ago

Rank Math free

I forgot to mention: the custom taxonomy is located under pages.

Michael Davis
5 years, 2 months ago

Rank Math free

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

Please add the URL to your site login too so we can investigate this issue.

Looking forward to helping you. Thank you.

Ricardo Hudson
5 years, 2 months ago

Rank Math free

https://www.mrhighlight84.com/backbreaker-football-league/wp-admin/

Michael Davis
5 years, 2 months ago

Rank Math free

Hello,

Thank you for the follow up.

I have forwarded this issue to the dev team for further investigation. Please be patient while we look into this.

Looking forward to helping you. Thank you.

Pratik
5 years, 2 months ago

Hello,

I want to run a conflict check on your site by using the Health check plugin, but the plugin is not working on your site.

Can you please create a staging site where we can debug this issue by deactivating the plugins?

Looking forward to helping you.

Ricardo Hudson
5 years, 2 months ago

Rank Math free

yes i have a test website

Login: https://www.mrhighlight84.com/testwebsite/wp-admin/

Michael Davis
5 years, 2 months ago

Rank Math free

Hello,

Thank you for the update.

Allow us to investigate this and get back to you. Please be patient with us in this matter.

Looking forward to helping you. Thank you.

Pratik
5 years, 2 months ago

Hello,

Even after activating all the plugins on your staging site, I don’t see the Header taxonomy under Pages. Can you please clone your live site to the staging site with all the content, settings & plugins?

Looking forward to helping you.

Ricardo Hudson
5 years, 2 months ago

Rank Math free

Problem solved. The header taxonomy was being created while my server was updating and caused an unexpected compatibility error with Rank Math. I can’t use header as a taxonomy, but i can use a different name.

Thanks for your help.

Michael Davis
5 years, 2 months ago

Rank Math free

Hello,

We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.

If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

The ticket ‘Taxonomy Terms Bug’ is closed to new replies.