Taxonomy Removed, How to fix errors?

#463120
  • Resolved Guillermo Figueredo

    2 years, 2 months ago

    Rank Math free
    Content AI Starter

    I have the exact same problem is this old ticket:
    https://support.rankmath.com/ticket/attempt-to-read-property/

    I removed a taxonomy created with CPT, and after it has been removed… not I am getting the following errors:

    Warning: Attempt to read property “labels” on bool in /home/customer/www/canadamedlaser.awesomewebdesigns.ca/public_html/wp-content/plugins/seo-by-rank-math/includes/admin/metabox/class-post-screen.php on line 418

    Warning: Attempt to read property “singular_name” on null in /home/customer/www/canadamedlaser.awesomewebdesigns.ca/public_html/wp-content/plugins/seo-by-rank-math/includes/admin/metabox/class-post-screen.php on line 418

    Warning: Attempt to read property “name” on bool in /home/customer/www/canadamedlaser.awesomewebdesigns.ca/public_html/wp-content/plugins/seo-by-rank-math/includes/admin/metabox/class-post-screen.php on line 419

    Warning: Attempt to read property “labels” on bool in /home/customer/www/canadamedlaser.awesomewebdesigns.ca/public_html/wp-content/plugins/seo-by-rank-math/includes/admin/metabox/class-post-screen.php on line 420

    Warning: Attempt to read property “singular_name” on null in /home/customer/www/canadamedlaser.awesomewebdesigns.ca/public_html/wp-content/plugins/seo-by-rank-math/includes/admin/metabox/class-post-screen.php on line 420

    Warning: Attempt to read property “rest_base” on bool in /home/customer/www/canadamedlaser.awesomewebdesigns.ca/public_html/wp-content/plugins/seo-by-rank-math/includes/admin/metabox/class-post-screen.php on line 421

    Warning: Attempt to read property “name” on bool in /home/customer/www/canadamedlaser.awesomewebdesigns.ca/public_html/wp-content/plugins/seo-by-rank-math/includes/admin/metabox/class-post-screen.php on line 421

Viewing 15 replies - 1 through 15 (of 23 total)
1 2
  • Anas

    2 years, 2 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Guillermo Figueredo

    2 years, 2 months ago

    Rank Math free
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Guillermo Figueredo

    2 years, 2 months ago

    Rank Math free
    Content AI Starter

    Just added the requested info, Thanks

    Jeremy

    2 years, 2 months ago

    Hello,

    Can you please let us know which specific CPT is causing Rank Math to generate the said errors after you removed the taxonomy?

    If there is a specific step to replicate and generate the errors, please do let us know here so we can reproduce it on our end.

    Looking forward to helping you.

    Guillermo Figueredo

    2 years, 2 months ago

    Rank Math free
    Content AI Starter

    Hi,

    The CPT created was a taxonomy called services_category, linked to the current Services CPT created.

    Please, don’t create more taxonomies again, or delete anything. This is not a staging site, but under construction site.

    Thanks

    Anas

    2 years, 2 months ago

    Rank Math business

    Hello,

    It seems like you marked this ticket as Resolved. If a ticket is marked Resolved, then we lose access to the sensitive data section (containing the login credentials).

    I’ve removed the Resolved status from the ticket.

    Please share the login details in the sensitive data section.

    If you want you can create a staging site so your live website doesn’t get affected by the troubleshooting.

    Looking forward to helping you.

    Thank you.

    Guillermo Figueredo

    2 years, 2 months ago

    Rank Math free
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Guillermo Figueredo

    2 years, 2 months ago

    Rank Math free
    Content AI Starter

    Hi! Sorry about that. I added again the sensitive data.

    I cant create a staging site now. Please, check the site but please don’t create more custom posts or taxonomies. Just check the site without changes.

    Thanks

    Jeremy

    2 years, 2 months ago

    Hello,

    The admin dashboard is currently not accessible because of the fatal error. It’s impossible for us to log in.

    Can you please share your FTP login as well so we can troubleshoot it further?

    Looking forward to helping you on this one.

    Guillermo Figueredo

    2 years, 2 months ago

    Rank Math free
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Guillermo Figueredo

    2 years, 2 months ago

    Rank Math free
    Content AI Starter

    Sorry, the admin dashboard is accessible. It was my fault I didn’t add the correct login URL. Check the sensitive data now. Thanks

    Guillermo Figueredo

    2 years, 2 months ago

    Rank Math free
    Content AI Starter

    Hi. I am a bit confused.

    Did you fix the error?

    We might need to create future custom posts in the future.

    Thanks

    Guillermo Figueredo

    2 years, 2 months ago

    Rank Math free
    Content AI Starter

    Hi! Do you have any updates about this? Thank you!

    Pratik

    2 years, 2 months ago

    Hello,

    Sorry for not following up quickly and any inconvenience that might have been caused due to that. I am getting an Incorrect password error when I try to login using the details you provided. Can you please check the admin username and password again?

    Looking forward to helping you.

    Guillermo Figueredo

    2 years, 2 months ago

    Rank Math free
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

Viewing 15 replies - 1 through 15 (of 23 total)
1 2

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