Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
I tried accessing your admin dashboard but the login password doesn’t seem to be working. Could you please update it so we can check?
We are looking forward to helping you with this one.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
In order to diagnose further, We need to access your website FTP details in case something went wrong. Please edit the first post on this ticket and include your FTP login in the designated Sensitive Data section.
looking forward to your update.
You can access the wp files manager plugin already installed, I dont use ftp, only sftp with public key
Hello,
We released a quick Beta update you can try to see if that helps.
Please enable the Beta update by following this:
https://rankmath.com/kb/version-control/#beta-updates
If you are unable to see an update, please clear Rank Math’s transients from:
WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients
Please clear the caches, server, and WordPress after updating.
You can disable the Beta updates once you update to the latest version and if the issue is fixed.
We are here to assist. Thank you.
Resolved! Thank you so much!
Hello,
We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
