Hello,
Thank you for contacting the support.
Sorry to disappoint, but our refund policy does not extend to subscription renewals. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
Please let us know if you did not receive a subscription renewal notice email 7 days prior to the charge. We are here to assist.
I didn’t receive an email because I stopped using the email associated with that account. As an early adopter, I am disappointed that I have paid for something I will never use.
Hello,
Can you please share the email address of your PRO account so we can check and refund your transaction?
Looking forward to helping you.
The address is [moved to sensitive data section] but I don’t have that email. I can’t find the account again
Hello,
We have replied to your other ticket and refunded your requested transaction.
Let us know if you need any other assistance.
