Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I am afraid that I do not quite follow, by saying that the changes are not recorded do you mean that the changes are lost when the page is published or the new title does not appear on the page?
Would you mind sharing a screenshot of how you have configured the settings on this page: Rank Math > Titles and Meta > Categories?
Looking forward to helping you. Thank you.
​​​​​​​
Hello,
Sorry about that.
Assuming you have already tried to disable all plugins to see if there is a conflict, please add your website’s temporarily login link using this plugin:
https://wordpress.org/plugins/temporary-login-without-password/
Please add that information in the sensitive data section by editing the first post on this ticket.
We really look forward to helping you.
Give me your e-mail address and I will send you a password.
Hi there,
Thanks for the response.
I have added my email address to the sensitive data section.
I am looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I’ve submitted site information.
Hello,
I logged into your site and I see the issue, but I could not reproduce the issue on my setup. Can you please share FTP access to your site in the Sensitive Data Section, so we can check if errors are reported in the log file after enabling WP_DEBUG?
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have added the required information.
Hello,
The termmeta table which stores term metadata is missing from your site. After enabling the WP_DEBUG, I got an error termmeta table doesn’t exist. Please see the screenshot I added in the Sensitive Data Section. Please create the table from your Cpanel.
Thank you.
I don’t have any technical knowledge. I do not know how to do it.
Hi there,
Thanks for the response.
Please take a look at this gist that can guide you in creating this table and the related functions.
The code should go into your functions.php file.
I hope this info helps.
Damn you. I’m telling you, I don’t know technically. I wrote the passwords. Why don’t you interfere.
The site map has also failed. The problem continues for 1 week. Damn such support.
Hey,
We are sorry but we cannot help you with issues un-related to Rank Math. I can understand your frustration but this is an issue related to your website and if you do not know how to fix it – you might have to hire a coder to fix it for you.
Or, reinstall your WP and reimport your posts.
Please be calm and respectful. All the support we provide is out of courtesy. We are not responsible for your website related errors that have nothing to do with Rank Math.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
