Table of Content Not Reflecting After Trying

#809776
  • Resolved Ckaq Keito

    1 year, 3 months ago

    Rank Math free

    Hi WordPress,

    I apologise for the late reply. Would it possible to check if the TOC issue has been resolved? Recently, we haven’t been able to use the RankMath’s TOC and it’s been greyed out.

    In addition, only the H3 and H4 headers are reflected. Is there a way we can resolve it?

    Kindly find the screenshot below.

    Thank you!

    Sincerely,
    Keito

Viewing 3 replies - 1 through 3 (of 3 total)
  • Adetayo

    1 year, 3 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. We are sorry for any inconvenience this issue may have caused you.

    We released a beta update that fixed a PHP warning related to the Table of Contents block on some setups.

    Regarding some headings not showing in the TOC, Could you please check if the headings are not excluded upon editing the page here: https://rankmath.com/kb/table-of-contents-block/#exclude-headings

    Please note that the Table of Content Block will be greyed out if there is an existing TOC on the page.

    Hope that helps and please don’t hesitate to let us know if you have any other questions.

    Thank you.

    Ckaq Keito

    1 year, 3 months ago

    Rank Math free

    Hi Adetayo,
    Thanks for replying. I’ve not excluded any Headers. However, including the RankMath TOC caused the tab to freeze and I cannot edit the post.

    Is there a way of fixing it?

    Thank you.

    Sincerely,
    Keito

    Jaideep Asrani

    1 year, 3 months ago

    Hello,

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well:
    https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    RankBot

    1 year, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Table of Content Not Reflecting After Trying’ is closed to new replies.