Hello,
Thank you for reaching out to us regarding the payment issue you are experiencing while trying to upgrade to a PRO account.
If you are facing difficulties with your Debit or Visa card, please ensure the following:
- Use a credit or debit card that supports international payments in USD.
- Make sure your card allows subscription-based payments.
- Avoid using prepaid cards as they are not accepted.
- Check if your current location is correctly selected during the payment process.
- Turn off any VPN or proxy services that might interfere with the transaction.
If you have followed these steps and are still unable to make the payment, I recommend contacting your bank to understand why the payment is being declined. They might be able to assist you in approving the transaction from their end.
If the issue persists, please provide us with more details or a screencast of the error so we can further assist you.
Thank you for your patience, and we look forward to helping you resolve this payment problem.
Sources:
Troubleshooting Payment Issues at Rank Math » Rank Math
Rank Math PRO – Pricing Plans for Businesses & Individuals
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
– Your IP is not a Proxy, or you are using any VPN or hosting service
Also make sure that the flag during checkout is showing the correct country at the top right corner.
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
