Switching from an SEO package to a Content IA package

Hello,

Thank you for reaching out to us. We understand that you purchased the SEO plugin package instead of the Content AI package. Unfortunately, downgrading from one package to another is not possible at the moment.

To switch to the Content AI package, we would need to process a refund for your current purchase, and then you can proceed to purchase the Content AI package based on your requirements. If you would like us to assist you with the refund process, please let us know.

For more information, you can refer to our knowledge base article on downgrading plans: Downgrade Plan KB Article.

We look forward to hearing back from you. Thank you for your understanding.

Sources:
How to Connect/Disconnect Your Website From Content AI
Content AI – Your Personal AI Assistant by Rank Math

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

For PayPal, it’s always almost instant.

As of the month date, you won’t be able to access those premium features we refunded.

If you intend to purchase the Content AI Plans, please do so here: https://rankmath.com/content-ai/#pricing

Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

Hello,

We are glad that everything has been sorted out.

Do you still need our assistance with anything else or we can go ahead to close the ticket?

We really look forward to helping you.