support unresponsive

#895472
  • Resolved BellyBelly

    6 months, 1 week ago

    Rank Math free

    Hi,
    I have ticket #892802 outstanding, l am chasing a response on it.
    I am unsatisfied with what has been done and what has been communicated.

    It is becoming very frustrating, they are not listening to the customer need, just taking a cookie cutter approach. I am ready to blast the communications all over RankMaths and our own social media. We have a global following of over 1mio, l am feeling the only way to get some sort of response to complain publicly about it and show everyone how RankMath treats it loyal legacy customers.

    Look forward to a favourable and quick response pls.
    Robert

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    6 months, 1 week ago

    Hello,

    We apologize for the frustration you’re experiencing with the support for your ticket #892802. We understand how important it is to receive timely and effective assistance, and we appreciate you bringing this to our attention.

    If you feel that your concerns are not being addressed adequately, we recommend replying directly to your existing ticket. A human agent from the Rank Math Support team will take over and ensure that your issues are properly addressed.

    Thank you for your patience, and we hope to resolve this matter to your satisfaction soon.

    BellyBelly

    6 months, 1 week ago

    Rank Math free

    I have been waiting for a response and no one is responding.
    It is not good enough, the fact that l need to raise another ticket to try and address the first one is a major red flag to RankMath management, that their support system is not working adequately, and the money we have spent and increasing prices is hurting the end user not helping them.

    Jeremy

    6 months, 1 week ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We have replied to your ticket here to address your concern. Please check.

    Looking forward to helping you there.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘support unresponsive’ is closed to new replies.