Hello,
We apologize for the issue you are facing with your support ticket being set to private. This setting is typically used for tickets in the PRO and Content AI sections, where only the user who opened the ticket and our support staff can view the responses.
To resolve this, we recommend replying to the ticket, and a human agent from the Rank Math Support team will be able to assist you further. Thank you for your understanding, and we appreciate your patience as we work to help you with your concern.
Sources:
How To Effectively & Efficiently Get Support from Rank Math (Support Tickets) » Rank Math
Hello,
You seemed to have marked this ticket as resolved.
We’re just following up with you to see if you have any other questions or concerns that we can assist you with. Or, if your issue has been resolved, please let us know so we can mark this ticket as closed.
Thank you for choosing Rank Math.
