Support Ticket: Content AI Details Invisible on Website Details Page

#971874
  • Resolved Right Rasta

    9 months, 4 weeks ago

    Rank Math pro

    Hello Rank Math Support Team,

    I hope this message finds you well. I am experiencing an issue with the Content AI feature on my website. Specifically, the details related to Content AI are not visible on the website details page.
    I have already attempted the following troubleshooting steps:

    Checked for plugin conflicts by disabling other plugins temporarily.

    Ensured that all Rank Math settings are correctly configured.

    Cleared my browser cache and refreshed the page.

    Despite these efforts, the Content AI details remain invisible. I would appreciate your guidance on resolving this issue as soon as possible.

    Thank you for your assistance!
    Best regards

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    9 months, 4 weeks ago

    Hello,

    We apologize for the issue you are facing with the Content AI details not being visible on your website details page. Thank you for providing the troubleshooting steps you’ve already taken; that helps us understand the situation better.

    Since you’ve checked for plugin conflicts and ensured that all settings are configured correctly, we recommend a couple of additional steps:

    1. Check if Rank Math is Updated: Ensure that you are using the latest version of the Rank Math plugin. You can do this by going to WordPress Dashboard → Plugins and checking for any available updates.
      Head to Plugins
      Click Update Now

    2. Reconnect Your Rank Math Account: Sometimes, disconnecting and reconnecting your Rank Math account can resolve visibility issues. You can do this by going to Rank Math → Dashboard → Help, then disconnect and reconnect your account.
      disconnect
      reconnect

    3. Refresh Content AI Credits: After reconnecting, head over to Rank Math → General Settings → Content AI and refresh the credits.
      refresh credits

    If these steps do not resolve the issue, please reply to this ticket with your website URL so we can investigate further. A human agent from our support team will take over and assist you.

    We appreciate your patience and look forward to helping you resolve this issue!

    Rakibuzzaman Siam

    9 months, 4 weeks ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We can see you’ve available credits on your Rank Math account. In this case, please try to follow the steps mentioned in this guideline and see if that works for you:
    https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/

    If the issue persists, please share a screenshot with us by using a tool like https://imgur.com/upload so that we can check the issue further for you.

    Let us know how it goes. Looking forward to helping you.

    RankBot

    8 months, 4 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Support Ticket: Content AI Details Invisible on Website Details Page’ is closed to new replies.